Privacy Policy

1. Introduction

TrustImmi ("TrustImmi", "we", "us", or "our") operates an independent online directory designed to help users find licensed immigration consultants (RCICs) across Canada.

We are committed to protecting privacy and handling personal information in a transparent and responsible manner, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how information is collected, used, disclosed, and protected when you use our website located at trustimmi.ca (the "Website").

2. Information We Collect

2.1 Public Consultant Information

TrustImmi aggregates and displays publicly available information about licensed immigration consultants obtained from the College of Immigration and Citizenship Consultants (CICC) and other public sources.

This information may include:

• Consultant name
• College ID / registration number
• License class
• Business city or cities
• Public contact information (email and phone, where available)
• Link to the official CICC profile

This information is displayed for informational and verification purposes only.

2.2 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit an inquiry through a consultant profile
• Contact us via the Contact Us page
• Communicate with us by email

This may include:

• Name
• Email address
• Phone number (if provided)
• Message content

2.3 Automatically Collected Information

When you visit the Website, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Pages visited and referring URLs
• Date and time of access
• Cookies or similar technologies

This information is used to operate, secure, and improve the Website.

3. How We Use Information

We use collected information to:

• Display a searchable directory of licensed immigration consultants
• Facilitate inquiries between users and consultants
• Respond to inquiries and support requests
• Improve Website functionality, performance, and usability
• Monitor security and prevent misuse
• Comply with legal and regulatory obligations

TrustImmi does not provide immigration advice and does not participate in consultant–client relationships.

4. How Inquiries Work

When an inquiry is submitted through the Website:

• The inquiry is sent directly to the consultant using the contact details listed on their profile
• TrustImmi acts solely as a communication facilitator
• TrustImmi does not review, screen, or participate in communications

All communications and any resulting professional relationships are solely between the user and the consultant.

5. Cookies and Analytics

We use cookies and similar technologies to:

• Enable basic Website functionality
• Understand how users interact with the Website
• Improve performance and content

You may manage or disable cookies through your browser settings. Some features of the Website may not function properly if cookies are disabled.

6. Disclosure of Information

TrustImmi does not sell or rent personal information.

We may disclose information:

• To immigration consultants when an inquiry is submitted
• To trusted service providers supporting Website operations (e.g., hosting, email delivery, analytics)
• When required by law or legal process
• To protect the rights, safety, or security of TrustImmi, users, or the public

Service providers are required to protect information in accordance with applicable privacy laws.

7. Consultant Profile Management (Future Feature)

TrustImmi may introduce features in the future that allow licensed immigration consultants to claim and manage their profiles on the Website.

If and when such features become available:

• Consultants may be required to verify access to an associated professional email address
• Consultants may be permitted to update certain profile details
• Core regulatory information (such as consultant name, license class, and College ID) will continue to be based on publicly available data and will not be editable
• Any personal information collected as part of this process will be handled in accordance with this Privacy Policy and applicable laws

Additional details will be provided at the time such features are launched.

8. Data Accuracy and Verification

While we make reasonable efforts to keep information accurate and current:

• TrustImmi relies on publicly available data sources
• Licensing status and consultant details may change
• Users are encouraged to verify credentials directly through the official CICC registry

TrustImmi is not responsible for errors or omissions originating from third-party sources.

9. Data Retention

We retain personal information only for as long as necessary to:

• Operate the Website
• Fulfill the purposes described in this Privacy Policy
• Meet legal or regulatory requirements

10. Security

We implement reasonable administrative, technical, and organizational measures to protect information, including:

• HTTPS encryption
• Secure access controls
• Limited administrative access
• Monitoring for unauthorized activity

No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

11. Third-Party Links

The Website may contain links to third-party websites, including links to the official CICC registry.

TrustImmi is not responsible for the privacy practices, content, or security of third-party websites. Accessing external websites is at your own risk.

12. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent where applicable

Requests can be made through the Contact Us page.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Website indicates acceptance of the updated policy.